hello@akhawebs.co.za

Terms & Conditions

Last updated: 27 October 2026

1. Introduction & ECT Act Section 43 Disclosures

Welcome to Akha Web (Pty) Ltd (“Akha Web”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of our website (https://akhawebs.co.za/) as well as the provision of our web design, website hosting, search engine optimisation (SEO), Google Ads management, social media marketing, digital marketing, and graphic design services.

In compliance with Section 43 of the Electronic Communications and Transactions Act 25 of 2002 (“ECT Act”), the following statutory disclosures are provided:

  • Full Legal Name: Akha Web (Pty) Ltd
  • Legal Status: Private Company duly registered in accordance with the laws of the Republic of South Africa
  • Core Business: Website Design, E-Commerce Development, Search Engine Optimisation (SEO), Paid Media Management (Google Ads & Meta Ads), Social Media Marketing, and Graphic Design
  • Physical Address & Address for Service of Legal Documents: 286 Pretorius St, Pretoria Central, Pretoria, Gauteng, 0001, South Africa
  • Telephone Number: +27 60 748 1230
  • Official Website: https://akhawebs.co.za/
  • Email Address & Information Officer Contact: hello@akhawebs.co.za

By accessing this website, submitting an enquiry, accepting a quotation, or instructing Akha Web to commence work, you (“the Client” or “you”) agree to be bound by these Terms & Conditions.

2. Scope of Services & Proposals

Akha Web provides digital agency services tailored to businesses in Pretoria, Gauteng, and across South Africa, including:

  • Web Design & Development: Custom WordPress and WooCommerce websites, landing pages, speed optimisation, and website care plans (Web Design Pretoria).
  • Search Engine Optimisation (SEO): Local Pretoria SEO, Google Business Profile optimisation, technical SEO audits, on-page optimisation, and content creation (SEO Services Pretoria).
  • Google Ads & PPC Management: Search, Display, Performance Max, Remarketing, and conversion tracking setup (Google Ads Pretoria).
  • Social Media & Digital Marketing: Content calendars, community management, Meta Lead Ads, and multi-channel digital strategy (Social Media Marketing & Digital Marketing).
  • Graphic Design & Branding: Logo design, corporate identity guidelines, company profiles, and marketing collateral (Graphic Design Pretoria).

The exact deliverables, project milestones, and exclusions for any instruction will be detailed in a written Proposal, Quotation, or Statement of Work issued to the Client. Any work requested outside the agreed scope (scope creep) will be quoted for separately before implementation.

3. Quotations, Fees & Payment Terms (ZAR)

  • All prices and quotations are stated in South African Rand (ZAR) and remain valid for fourteen (14) calendar days from the date of issue unless otherwise specified in writing.
  • Once-Off Projects (Web Design, Graphic Design & Setup): Unless otherwise agreed in writing, a non-refundable 50% deposit is required prior to project commencement, with the remaining 50% balance payable upon project completion and prior to the website going live or final design source files being released.
  • Monthly Retainers (SEO, Google Ads Management, Social Media & Hosting): Retainer fees are billed monthly in advance and are payable on or before the 1st business day of each service month.
  • Third-Party Media Spend: Direct advertising spend paid to Google (Google Ads), Meta (Facebook/Instagram Ads), LinkedIn, or third-party software licences/domains is separate from Akha Web’s agency management fees and is payable directly by the Client to the platform or in advance where managed on the Client’s behalf.
  • Late payments may result in the temporary suspension of services or website hosting after seven (7) days’ written notice.

4. Client Responsibilities & Approvals

Timely delivery of projects depends on the Client supplying required brand assets, copy, product information, high-resolution images, login credentials, and feedback within reasonable timeframes. Where a project is delayed for more than thirty (30) days due to outstanding Client content or sign-off, Akha Web reserves the right to invoice for the work completed to date.

5. Intellectual Property & Website Ownership

  • Upon Full Payment: Upon receipt of full and final payment of all invoices related to a custom website or graphic design project, ownership of the final approved website design, custom graphics, and written copy created specifically for the Client transfers to the Client.
  • Prior to Full Payment: All concepts, staging websites, drafts, code, and creative works remain the sole property of Akha Web (Pty) Ltd until paid for in full.
  • Third-Party & Open-Source Components: WordPress core, Elementor, WooCommerce, stock photography, and licensed plugins remain subject to their respective open-source or commercial licences.
  • Portfolio Rights: Unless a Non-Disclosure Agreement (NDA) states otherwise, Akha Web retains the right to display completed websites and creative work in our agency portfolio and marketing materials.

6. SEO, Google Ads & Performance Disclaimers

While Akha Web follows industry best practices to maximise search rankings, organic traffic, click-through rates, and lead conversions:

  • Search engines (such as Google) and advertising platforms (such as Google Ads and Meta) operate proprietary algorithms outside any agency’s control. Accordingly, Akha Web does not guarantee specific #1 organic ranking positions or fixed lead volumes.
  • We warrant that all SEO and paid media work will be carried out using ethical, white-hat methodologies compliant with Google Search Essentials and platform advertising policies.

7. Hosting, Maintenance & Third-Party Platforms

Where Akha Web provides website hosting or maintenance plans, we take reasonable technical measures to maintain uptime, SSL security, and regular backups. However, Akha Web shall not be liable for service interruptions caused by upstream data-centre outages, domain registrar failures, telecommunications disruptions, cyber-attacks, or unauthorised modifications made by the Client or third parties granted admin access by the Client.

8. Consumer Protection Act (CPA) & Cancellation Policy

These Terms & Conditions are subject to the provisions of the Consumer Protection Act 68 of 2008 (“CPA”) where applicable:

  • Monthly Retainers: Either party may cancel a month-to-month retainer by giving at least thirty (30) calendar days’ written notice via email to hello@akhawebs.co.za.
  • Custom Projects: Because custom web design and graphic design services are bespoke and made to the Client’s specifications (Section 16 and Section 44(2) of the ECT Act), deposits cover immediate discovery, allocation of studio resources, and design work, and cancellations after project commencement will be billed pro-rata for work completed.

9. Data Protection (POPIA & PAIA Compliance)

Akha Web processes personal information strictly in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and the Promotion of Access to Information Act 2 of 2000 (“PAIA”).

  • Please read our comprehensive Privacy Policy for full details on how we collect, process, store, and protect personal information submitted via our website forms, WhatsApp, or lead advertisements.
  • Where Akha Web acts as an “Operator” (as defined in POPIA) processing lead data on behalf of a Client (the “Responsible Party”), both parties undertake to maintain appropriate technical and organisational security safeguards.
  • Requests for access to records under PAIA or POPIA may be directed to our Information Officer at hello@akhawebs.co.za.

10. Limitation of Liability & Indemnity

To the maximum extent permitted by South African law, Akha Web (Pty) Ltd, its directors, employees, and contractors shall not be liable for any indirect, incidental, special, or consequential damages (including loss of profits, revenue, business data, or goodwill) arising out of or in connection with our website or services. Akha Web’s maximum aggregate liability in respect of any claim shall not exceed the total fees paid by the Client to Akha Web for the specific service giving rise to the claim during the three (3) months preceding the event.

The Client warrants that all text, images, trademarks, and materials supplied to Akha Web do not infringe any third-party intellectual property rights or contravene South African law, and indemnifies Akha Web against any third-party claims arising from Client-supplied materials.

11. Governing Law & Jurisdiction

These Terms & Conditions and any agreement between Akha Web and the Client are governed by and construed in accordance with the laws of the Republic of South Africa. Any dispute arising out of these Terms may first be referred to informal good-faith negotiation between the parties in Pretoria, failing which the parties consent to the jurisdiction of the appropriate South African courts sitting in Pretoria, Gauteng.

12. Contact Details

If you have any questions regarding these Terms & Conditions, please contact us:

Akha Web (Pty) Ltd
Physical Address: 286 Pretorius St, Pretoria Central, Pretoria, Gauteng, 0001
Telephone / WhatsApp: +27 60 748 1230
Email: hello@akhawebs.co.za
Website: https://akhawebs.co.za/